At Expedy, we are committed to ensuring the satisfaction of our business customers. If you have a problem with your order, please refer to our return and refund policy below.

1. Returns Period
You have 14 days from the date you receive your order to return an item to us. After this period, unfortunately, we will no longer be able to accept your return.

2. Return Policy
For your item to be eligible for a return, it must meet the following criteria:

• The item must be unused, in its original condition, and with all accessories.
• The item must be in its original packaging, undamaged and undamaged.
• Customized, special order, or promotional items are not eligible for return unless they are defective.

3. Return Procedure
To initiate a return, please follow these steps:

1. Contact us via our   contact page to obtain a return authorization and return instructions.
2. Package the product carefully to avoid damage during shipping.
3. Ship the product to the address provided, including proof of purchase or invoice.

4. Return Shipping
Return shipping costs are the buyer's responsibility unless the product is defective or there was an error on our part. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

5. Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, it will be processed within 7 business days of the receipt of the item, and a credit will automatically be applied to your original method of payment.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt with photos of the item and packaging. We will offer you a replacement, exchange, or refund, depending on your preference and product availability.

7. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and then place a new order on our site.

8. Non-Refundable Items
Certain items are not eligible for a refund, including:

• Sale or clearance items.
• Customized or made-to-order products.
• Software or downloadable products.

9. Delays or No Refunds
If you haven’t received your refund yet, please check with your bank or credit card company first. Refund processing times can vary. If you’ve checked and you still haven’t received your refund yet, please contact us.